The Army, Air Force and Navy exchange allows all honorably discharged veterans to shop online. You must register first. To register, please call 1-844-868-8672.
Prior to calling the 1-844-868-8672 go online to VETVERIFY.ORG there are several questions, fill out the form. If the screen reappears with the message; “Your Information Cannot be Found” you may be given the option to retry. The Social Security Number filled out the first time with your last four, will now require your whole Social Security number. If the second attempt results in failure, it can be because your information has not yet been downloaded into the site. The site is loading up the information of fifteen million Veterans, the updating is taking longer than expected.
NOTE: In the event your record is not found after the September update, the next course of action is to get a DS LOGON Level 2 this will serve as proof of eligibility for access to the Military Exchange Service, then call the 844 number, they will work to help you get registered. The two sites use two different databases, DS Logon Level 2 application uses to Defense Enrollment Eligibility Reporting System (DEERS)
The following link explains DS Logon Level 2:
https://www.youtube.com/watch?v=szbYUKhbB7A
[Copy and paste the above link in your web browser]
A: For help with:
- Remote DS Logon identity proofing over the phone to upgrade to a Premium (Level 2) Account (requires receipt of VA compensation through a direct deposit or Electronic Fund Transfer).
- Add Veteran to Defense Enrollment Eligibility Reporting System (DEERS) requests for people who qualify for phone proofing Call the Veterans Affairs Benefits & Services—Telephone Assistance Service to speak with an eBenefits Specialist
Monday-Friday, 8:00 am-8:00 pm Eastern Time 1.800.827.1000, option 1, option 7, option 0
For help with:
- eBenefits General Questions & Technical Issues
- DS Logon eligibility for VA affiliated people
Monday-Friday, 8:00 am-8:00 pm Eastern Time 1.800.983.0937, option 2
For help with:
- Problems or questions about the VA’s Inquiry Routing & Information System (IRIS)
Please visit the VA’s Inquiry Routing & Information System (IRIS) FAQs at https://iris.custhelp.com/app/answers/list.
Happy Shopping!
